Refund policy

At Cure Medical Supplies, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer returns within 30 days of receiving your order.

Please note that return shipping costs are the responsibility of the customer.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • The product must be in a sealed and unopened box

  • The item must show no signs of use, including scratches, marks, tears, or wear on tires

  • All parts, manuals, and accessories must be included

  • The product must be returned in its original packaging

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For safety, hygiene, and special order reasons, the following items cannot be returned:

  • Opened or used products

  • Bathroom safety equipment (for hygienic reasons)

  • Mattresses

  • Special order items (products ordered specifically upon customer request)

  • Lift Chairs

  • Ultra-Light Wheelchairs

  • Custom Wheelchairs

  • Cushions

  • Braces

  • Cold Therapy Systems

  • Power Wheelchairs

  • Mobility Scooters

  • Home Hospital Beds

  • Parts and replacement components

Return Assistance

If you would like to request a return or need assistance, please contact our support team:

📞 437-970-4928

Our team will guide you through the return process and next steps.